ZEISS Metrology Care X-Ray

ZEISS Metrology Care X-Ray is our dedicated service portfolio for your tomography measuring systems. With an unrivalled level of product knowledge that only the manufacturer of your measuring systems can offer, ZEISS provides a perfectly tailored range of service packages.From single- to multi-shift operation and from the metrology lab to production, the three packages comprise a series of services to match your requirements. This cost-effective concept means you only pay for the scope of service you truly need.

Services packages

Find out which product is right for you

ZEISS Metrology Care X-Ray BOSELLO – Essential
Key services for your optical measuring system

Our Essential bundle is ideal for cost-conscious operators who require only the minimum scope of service and are well-prepared to support their equipment during production – for example, if their utilisation level is low or backup systems are available.

The Essential package is organized as follows:

Included:
Inspection
Remote Diagnostics

Optional:
Calibration

Your benefits:
System verification

Remote diagnostics

Cost-effective
ZEISS Metrology Care X-Ray BOSELLO – Standard
Comprehensive checks and outstanding flexibility

Looking for peace of mind that can be combined with other options? The Standard service package offers the flexibility you need. Secure all benefits our complete maintenance concept offers while adding your choice of optional services.

The Standard package is organized as follows:

Included:
Maintenance
including Calibration / Verification
Remote Diagnostics

Optional:
Response Time
Response Time Plus
Warranty Extension

Your benefits:
Preventive maintenance

Remote diagnostics

Reduction of costs and repairs
ZEISS Metrology Care X-Ray BOSELLO – Advanced
Total coverage

For operators desiring a fixed cost of ownership and high uptime, we recommend our Advanced service package. Including all labor and spare parts, it ensures an entirely predictable service budget – with no unknown costs. Enjoy maximum performance and availability thanks to this bundle from ZEISS.

The Advanced package is organized as follows:

Included:
Maintenance
including Calibration / Verification
Remote Diagnostics
Response Time
Repair and Spare Parts

Optional:
Response Time Plus

Your benefits:
Contractually regulated response time

Flat-rate concept

Budget security and TCO plannability
ZEISS Metrology Care X-Ray METROTOM – Standard
Comprehensive checks and outstanding flexibility

Looking for peace of mind that can be combined with other options? The Standard service package offers the flexibility you need. Secure all benefits our complete maintenance concept offers while adding your choice of optional services.

The Standard package is organized as follows:

Included:
Maintenance, including Calibration / Verification
Remote Diagnostics
Firmware-Update

Optional:
Response Time
Response Time Plus
Warranty Extension
Accredited Calibration

Your benefits:
Preventive maintenance

Remote diagnostics

Reduction of costs and repairs
ZEISS Metrology Care X-Ray METROTOM – Advanced
Total coverage

For operators desiring a fixed cost of ownership and high uptime, we recommend our Advanced service package. Including all labor and spare parts, it ensures an entirely predictable service budget – with no unknown costs. Enjoy maximum performance and availability thanks to this bundle from ZEISS.

The Advanced package is organized as follows:

Included:
Maintenance, including Calibration / Verification
Remote Diagnostics
Response Time
Repair and Spare Parts
Firmware-Update

Optional:
Response Time Plus
Accredited Calibration

Your benefits:
Contractually regulated response time

Flat-rate concept

X-Re

Service description

	Advanced	Standard	No contract
Statutory warranty for new machines / ZEISS Originals – single-shift operation	✓	✓	✓
Warranty for new machines / ZEISS Originals – multi-shift operation	✓	✓
Warranty extension for new devices from 1 to 2 years		º
Spare and wear parts for new appliances	✓
Includes repairs	✓

✓ included º optional

	Advanced*	Standard	No contract
Initial telephone support	✓	✓	✓
Remote Diagnostics	✓	✓
Response times for Remote Diagnostics	✓	º

✓ included º optional
* Contract period must be signed with the new device, maximum contract period 6 years.
Not available for after-sales.

	Advanced*	Standard	No contract
Calibration / verification of measuring system, including certification	✓	✓
Preventive maintenance, incl. verification of measuring system	✓	✓
Response time for on-site service	✓	º
Response time for standard spare parts on-site	✓	º

✓ included º optional
* Contract period must be signed with the new device, maximum contract period 6 years.
Not available for after-sales.

	Advanced*	Standard	No contract
System analysis of the radioscopic system	✓	✓
Checking the actual state of the detector	✓	✓
Checking the X-ray cooler	✓	✓
Mechanical and electronic functional analysis of the radioscopic system	✓	✓
Inspection and function test of the safety equipment	✓	✓
Functional test and data backup	✓	✓
Firmware Update	✓	✓
Accredited Calibration	o	o

✓ included º optional
* Contract period must be signed with the new device, maximum contract period 6 years.
Not available for after-sales.

Download more information

ZEISS Metrology Care Brochure Optical EN

15 MB

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ZEISS Metrology Care Broschuere EN

1 MB

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ZEISS Metrology Care X-Ray Broschuere EN

4 MB

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ZEISS Metrology Care X-Ray

Services packages